Why must Innovative Logistics be notified at delivery/occurrence of any loss/damage?
This allows Innovative Logistics to promptly investigate your loss, and report the damage/loss to our transportation provider. In adhering to the guidelines set forth by our transportation providers, we are able to promptly settle your claim.
Can we destroy the damaged commodity after we notify Innovative Logistics?
No. The customer MUST NOT destroy the damaged commodity without the authorization from Innovative Logistics.
What is the time limit for claim filing/submission?
Claims must be filed in writing within nine (9) months from the date of shipment. Exception on concealed damage, a written notice must be given within fifteen (15) days of delivery or claimant has the full burden of proving it did not cause the damage.
When can we expect settlement of our claim after submission?
With the required supporting evidence and documents, Innovative Logistics will settle your claim within 90 days of claim receipt.
Can we deduct the claim amount from outstanding invoices owed to Innovative?
No. Your freight claim will be thoroughly investigated and promptly resolved.
What is Innovative Logistics' claims ratio?
Claims issues result in less than 0.5% of the shipments transported by Innovative Logistics.
Innovative transported 75,824 customer loads in 2009.
234 claims were presented to Innovative Logistics.
